lL
lwestenraad L
1 reviews | Active since Dec 2016
10 Mar 2016, 13:50
Taken money of my account but were last there 2015
Sharon<br> <br> I have given you the banks ref number. this is **********. Please correct this. I was last at Barnyard in May 2015??<br> <br> I don't have time to go to my bank and the bank confirmed who has taken the amount.<br> I need this rectified this is NOT MY issue but it was paid to you.<br> Otherwise I will take legal steps as who has my card details??
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The Barnyard Theatre's replyOfficial
18 Mar 2016, 13:45Hello LWestenraad,
Dear Sharon,
Thank you for bringing your concern to our attention. I believe the investigation had already commenced before receipt of this complaint. We always try to attend to our customer needs and we assure you of our best intentions at all times.
I have been informed that the transaction was done via your card account in May 2015, however the voucher was never banked by your bank and only posted in March 2016 to our your account. This was not double debited.
Our Book Keeper has been investigating this matter with our Nedbank Senior Disputes Manager and we have noticed that there seems to be a technical issue with Standard Bank where they did not bank card vouchers around the period of May-August 2015 (We are not sure which bank you bank with, but if you bank with Standard Bank, it is something to be cognizant of in case this problem persists again).
Thank you.
Kind Regards,
Clare (Barnyard's Social Media Manager)
Dear Sharon,
Thank you for bringing your concern to our attention. I believe the investigation had already commenced before receipt of this complaint. We always try to attend to our customer needs and we assure you of our best intentions at all times.
I have been informed that the transaction was done via your card account in May 2015, however the voucher was never banked by your bank and only posted in March 2016 to our your account. This was not double debited.
Our Book Keeper has been investigating this matter with our Nedbank Senior Disputes Manager and we have noticed that there seems to be a technical issue with Standard Bank where they did not bank card vouchers around the period of May-August 2015 (We are not sure which bank you bank with, but if you bank with Standard Bank, it is something to be cognizant of in case this problem persists again).
Thank you.
Kind Regards,
Clare (Barnyard's Social Media Manager)
The Barnyard Theatre's reply18 Mar 2016, 13:45
Official
Hello LWestenraad,
Dear Sharon,
Thank you for bringing your concern to our attention. I believe the investigation had already commenced before receipt of this complaint. We always try to attend to our customer needs and we assure you of our best intentions at all times.
I have been informed that the transaction was done via your card account in May 2015, however the voucher was never banked by your bank and only posted in March 2016 to our your account. This was not double debited.
Our Book Keeper has been investigating this matter with our Nedbank Senior Disputes Manager and we have noticed that there seems to be a technical issue with Standard Bank where they did not bank card vouchers around the period of May-August 2015 (We are not sure which bank you bank with, but if you bank with Standard Bank, it is something to be cognizant of in case this problem persists again).
Thank you.
Kind Regards,
Clare (Barnyard's Social Media Manager)
Dear Sharon,
Thank you for bringing your concern to our attention. I believe the investigation had already commenced before receipt of this complaint. We always try to attend to our customer needs and we assure you of our best intentions at all times.
I have been informed that the transaction was done via your card account in May 2015, however the voucher was never banked by your bank and only posted in March 2016 to our your account. This was not double debited.
Our Book Keeper has been investigating this matter with our Nedbank Senior Disputes Manager and we have noticed that there seems to be a technical issue with Standard Bank where they did not bank card vouchers around the period of May-August 2015 (We are not sure which bank you bank with, but if you bank with Standard Bank, it is something to be cognizant of in case this problem persists again).
Thank you.
Kind Regards,
Clare (Barnyard's Social Media Manager)