KG
Kasthurie G
1 reviews | Active since Feb 2012
09 Jun 2015, 18:30
Disappointment
I booked 2 tickets for 50 Hits of Gold. Due to ill-health of a family member on 7 june, I reqested a change in date. Assuming that the office opens around 10am I called to request to attend on another day. I was told that If I had called at 6am or 7am that sunday morning, and left a message then my request would have been honoured. This is such a disappointment as I patronise this barnyard theatre regularly, furthermore, I also take international guests there too! I would certainly not want to book again at this Barnyard theatre!
Helpful (0)
Replies (1)0
Replies (1)
The Barnyard Theatre's replyOfficial
10 Jun 2015, 12:28Hello kasg,
Hi Kasthurie,
Thank you for bringing this to our attention. I am sorry to hear about the above mentioned complaint. We value you as a customer and assure you of our best intentions at all times. I have been in contact with the Theatre Manager at Gateway Barnyard and she is busy investigating this for you. She will be in contact with you to move your booking to another date.
Kind Regards,
Clare (Barnyard's Social Media Manager & Customer Service)
Hi Kasthurie,
Thank you for bringing this to our attention. I am sorry to hear about the above mentioned complaint. We value you as a customer and assure you of our best intentions at all times. I have been in contact with the Theatre Manager at Gateway Barnyard and she is busy investigating this for you. She will be in contact with you to move your booking to another date.
Kind Regards,
Clare (Barnyard's Social Media Manager & Customer Service)
The Barnyard Theatre's reply10 Jun 2015, 12:28
Official
Hello kasg,
Hi Kasthurie,
Thank you for bringing this to our attention. I am sorry to hear about the above mentioned complaint. We value you as a customer and assure you of our best intentions at all times. I have been in contact with the Theatre Manager at Gateway Barnyard and she is busy investigating this for you. She will be in contact with you to move your booking to another date.
Kind Regards,
Clare (Barnyard's Social Media Manager & Customer Service)
Hi Kasthurie,
Thank you for bringing this to our attention. I am sorry to hear about the above mentioned complaint. We value you as a customer and assure you of our best intentions at all times. I have been in contact with the Theatre Manager at Gateway Barnyard and she is busy investigating this for you. She will be in contact with you to move your booking to another date.
Kind Regards,
Clare (Barnyard's Social Media Manager & Customer Service)