1 reviews | Active since May 2012
Cancelled booking - still waiting for refund.
We were all set and booked for Jennifer Rush' show way in advanced until a week before the show (which was to be on the 26 Oct), I received a phone call that the show has been cancelled due to a family crisis or something. Bummer, was really looking forward to see her again after 30 years.<br> <br> Anyway...The Barnyard said that they will refund the tickets.<br> <br> Well it is now almost 2 weeks later and after the show was supposed to be and I am still waiting for the refund. Their response times are also very slow.<br> <br> Besides the refund they didn't even offer a complimentary pizza or something for the inconvenience with our next visit to the Barnyard. They say it wasn't them that cancelled but yet they were the ones that organised it and send out invitation. Pretty unprofessional response I would say...way to go to promote customer relations and advertise your business!<br> <br> They won't see me again..and I use to go there quite bit...I will spread the word.
Hi Gerhard,
Thank you for the feedback. I am sorry that you have had to go through this experience. Yes, it is true Jennifer Rush did stop her tour and went back to New York at the last minute because her father was terminally ill. This unfortunately was beyond our control.
I have been in contact with the theatre manager regarding your refund and it seems we have been experiencing problems with the eft immediate payments for the refunds. According to our bank, the problem is not on their side but with the other banks. We therefore cannot make any immediate payments to other banks. The bank has confirmed that we now have to do normal eft payments for the refunds. I am sorry you have had to wait so long for this to take place. Your refund will be completed this week.
We value you as a customer and assure you of our best intentions at all times. We would really not like this to ***** your view of The Barnyard and I will be in contact with you shortly as we would love to see you again.
Kind Regards,
Clare (Barnyard's Social Media Manager)
Hi Gerhard,
Thank you for the feedback. I am sorry that you have had to go through this experience. Yes, it is true Jennifer Rush did stop her tour and went back to New York at the last minute because her father was terminally ill. This unfortunately was beyond our control.
I have been in contact with the theatre manager regarding your refund and it seems we have been experiencing problems with the eft immediate payments for the refunds. According to our bank, the problem is not on their side but with the other banks. We therefore cannot make any immediate payments to other banks. The bank has confirmed that we now have to do normal eft payments for the refunds. I am sorry you have had to wait so long for this to take place. Your refund will be completed this week.
We value you as a customer and assure you of our best intentions at all times. We would really not like this to ***** your view of The Barnyard and I will be in contact with you shortly as we would love to see you again.
Kind Regards,
Clare (Barnyard's Social Media Manager)