Atrium Rivonia extremely poor service

I booked at the Atrium Rivonia for 6 nights. I had been complaining that the dstv has not been working from the first day that i arrived. After complaining on numerous occasions the dstv was still not sorted out. On the 4th night of our stay the pillows and bedding were wet. We had called Zinle to assist(10pm). Upon her arrival she had given us attitude and made this about a refund we had requested for 1 night(due to a death of a family member). She had changed the duvets and had asked me to remove the pillows myself. We then got the manager to call us after sending her pictures of our kids and she accuses us of wetting the beddings and pillowsresevat at 10pm at night. The services received while making the booking and payment was exceptional. There after they didnt care what happens to the guest.