Undoubtedly the most dishonest organization I've ever encountered

<p>My unfortunate dealings with this organization started in August last year when I returned from holiday and found my refrigerator had stopped working. <br /><br />In the following days I contacted the company in question and they came in to repair the fridge, only to find that they didn't do a proper job given that it made such a loud noise afterwards and the thermostat was stuck on one setting i.e. exceedingly cold. </p> <p><br />I defrosted the fridge a few times just to see if it would reduce the noise level, however, it persisted and I ended up contacting the company to complain about the problem. Their technicians arrived and said they could not resolve the issue there and then, but they offered to have my unit picked up and provide me with a loan unit while they monitored and rectified the problem to which I agreed. <br /><br />What followed was nothing more than a series of frustration, incompetence and just sheer unprofessionalism. <br /><br />Firstly I had to follow up numerous times and actually had to get rather nasty on the phone to them given that they only rep**** to emails whenever it suited them. Eventually, (1 month later) the MD relented and had his technicians collect the unit and provided me with a loan unit which happened to be an older model of my refrigerator brand but it worked perfectly fine with almost no noise whatsoever. What struck me was that the first comment made by one of the technicians as he walked through the front door of my apartment was "Wow! That's a lot of noise!" to which I wholeheartedly agreed. <br /><br />I followed up two weeks later to find to find out if they had fixed it....and they said it was being monitored. Another two weeks later I called them again and out of sheer frustration shouted at one of the employees who agreed with me that the way I've been treated had been completely unacceptable. <br /><br />The following Monday, I received my refrigerator and I specifically made a point of asking the same technician who commented on the noise whether it was fixed properly i.e. running smoothly without any noise. He said it had absolutely been done. <br /><br />Unfortunately the issue was NOT resolved and I was left with a fridge that had been just as noisy as before which left me feeling rather livid considering that they had assured me it had been repaired. I contacted the company and stated in writing what my concerns were only to be met with the following "wonderful" response:<br /><br /></p> <p>Hi Adrian,</p> <p>The fridge has been on test for almost a month after being flushed and regassed again. The noise level is perfectly normal, bearing in mind the age of this unit where the insulation becomes brittle and cracks internally (cant be avoided)and the compressor also becomes louder as the parts wear out gradually.</p> <p>I trust that you find this in order. Kindly contact the store should you have any queries.</p> <p>Warm Regards,<br /><br />To which I rep****:</p> <p>Hi Pamela,</p> <p>That is absolutely not an acceptable explanation given that the problem started directly after I had the unit fixed by YOUR repairmen. The noise level is NOT perfectly acceptable and certainly not normal, even Richard was surprised by it when he initially came by to collect it, so please do not insult me by taking me for a foolish idiot would believe that nonsense. I would understand a gradual increase in noise as the unit ages, but not go from being within a perfectly normal range to a jet engine sound immediately after being repaired.<br /><br />In response to my message she suggested a refund or to have the compressor replaced. I said that I wanted a refund and she confirmed that it would be processed. </p> <p> </p> <p>Long story short, it has been 2 weeks now since the incident took place and I am yet to receive my refund in spite of numerous calls and emails having been sent to them to find out what's going on. I am also fully well aware that my emails are being ignored and when I request to speak to the right person with regards to this issue, then the person in question is always either "out" or "will call me back."<br /><br />Quite honestly I have never been this badly disrespected and ignored by another organization in all my dealings with people and companies and that's saying something considering the industry I work in. I would absolutely not recommend dealing with this company at all under any circumstances. Rather select another company or buy a new appliance. Either way you'll save yourself a lot of frustration.</p> <p><br /><br /><br /></p>