Bad service & Dishonest Employees

<p>From day one I have just had problems dealing with this company.</p> <p> </p> <p>A few months ago we requested them to send out a technician o have a look at our oven that stopped working.</p> <p> </p> <p>After confirming a date and specific time, they let me wait more than two hours. Even after phoning them they told me that I will just have to wait.</p> <p>Eventually I had to cancel other appointments. Sometime later that day the technician showed up. They fixed my oven, I paid them and they moved on.</p> <p> </p> <p>Not more than a month later my stove stopped working again. I asked them to please come back and repair or give me an insurance report if it is not fixable.</p> <p> </p> <p>They then gave me an insurance report that I send to my Insurer (Standard bank). My insurer then told me that they do not accept this companies insurance report and sends out their independent contractors.</p> <p>When the independent contractor came out he managed to fix the oven.</p> <p> </p> <p>I requested a refund form The Appliance Repair Centre where upon they told me they need a letter from Standard bank stating that they do not accept their insurance report. Standard bank can unfortunately not supply them with such a letter but can confirm it telephonically. I send an email including Fixitt, giving authorisation to confirm the above mentioned.</p> <p> </p> <p>After phoning fixitt several times to find out what is going on with my refund , Zaheer then told me that they would do a refund for me on the Labour (R450.00) but not on the Callout fee(R195.00) and requested to send through my banking details. He told me that the refund will be don that Thursday (this was three weeks ago)</p> <p> </p> <p>Each week I phoned to follow up and each time I got another empty promise. Last week Zaheer was on sick leave and could not help me thus is spoke to a lady Amy. She also promised me the transfer would be done on Thursday. On Friday I phoned her and she promised Friday. Monday morning I phoned and they refuse to give me my refund.</p> <p> </p> <p>They have made empty promises of phoning and emailing me back, giving me a refund and not giving me the opportunity to finish speaking when phoning. They are rude, chipping in each time I want to speak and telling me it is not their problem.</p> <p> </p> <p>They are very quick to take your money for BAD service, but dishonest when it comes to giving your money back.</p> <p> </p> <p>I paid themR645.00 Cash for a pies of paper that I cannot use, because the oven was repairable.</p> <p> </p> <p>I would never recommend anyone to use this company.</p>