Poor service, not keeping up to their promises, and still waiting for my fully paid up phone to be delivered.

Bought iPhone 12. Same day (22 May 2026) it was delivered the screen froze, I called to report it. I was told to return it to Pretoria branch the next day with the promise to replace it as soon as they receive the faulty one in their Durban branch. Since then I am sent from pillar to post, the main branch refers me to the repair technician who promised to send a replacement. It's been full two weeks, no communication, no updates, nothing but neglect.