Phone purchase

I ordered my phone on the 27th of February. I never got any tracking number, I have to call them myself and they keep telling me to wait, they only said I can come pickup one Phone and I got a phone in a plastic and no cable which is sooo unprofessional considering how long I have waited for these phones and when I receive one of them, I am getting a phone in a transparent plastic with no cable. They keep telling me to wait but nit keeping any communication with me. Their service is highly unprofessional