I want my full refund

I ordered and paid on the 27/02/2025 I’m yet to receive the phones I bought from them. The JHB person said “I have not read my what’s app messages or gone through my emails since the 27th I’m only going through the orders today we might have your devices on Wednesday” attitude with that statement was felt.

A business that’s operating 7 days a week fails to read emails and check orders from the 27th - 3rd of March is absurd and their policy says 72hrs but it’s way past 72hours.

I want a refund, don’t want their phones anymore