Extremely Disappointed with the service

I am writing this review out of deep frustration with the service I have received from Appleguyza. I purchased an iPhone 14 and a phone cover on 21 February 2026, and as of today, I have not received the phone or the refund I requested on 7 March 2026. From the moment I made the purchase, I have been the one constantly following up. There has been no proactive communication from their side at all. Each time I try calling, the phone goes straight to voicemail. When I send WhatsApp messages, I only get automated responses—nothing meaningful or helpful from an actual consultant. What has been even more disappointing is that they seem to prioritize walk-in, cash-paying customers, while those of us who bought online and opted for collection are pushed aside. I have personally gone to their Cape Town office twice, and still left without answers or my device. At this point, I am extremely upset and dissatisfied. The lack of communication, follow-up, and accountability is unacceptable. I genuinely hope Appleguyza improves their customer service, because this experience has been nothing short of disappointing.