Dissatisfaction with customer service

I bought an iPhone 11 Pro Max on 25 December 2025, but I only received it three weeks later, which was much longer than promised. Since ordering, communication has been very poor — they rarely respond to emails or phone calls, and I only get real information when I go to their branch in person.

When I finally got the phone it worked for only two weeks. I went there to return or exchange it, and they told me to leave it overnight. The next day they called saying they still hadn’t figured out the issue and would contact me the next day. When that day fell over a weekend, they said the technicians weren’t working. I waited until Monday and then called again, but they said they would get back to me — and they never did. After that, they stopped answering my calls altogether.

I am still waiting for a replacement or a solution, and I am currently without a phone, which makes life very difficult because I rely on a phone for work. I am extremely disappointed and dissatisfied with their customer service, communication, and after-sales support.