AppleGuyZa

1st of all I don't know if I should be mad or angry or frustrated my mom had ordered a yellow iPhone 11 to be specific I waited 4 days for it to come and the day before it came they told us that they don't have the yellow one in stock and as they say, that if they do not have a specific color they email you about it but instead we got a call the day before, on the call I had asked if the phone is in good condition the lady then said yes. At this point I said it's okay I'll take the black one because I have to work I received the phone the next day and I was quite impressed until I made phone call , my cousin had told me she couldn't hear me now this is when I realized the mic of the phone is broken which would be pointless to me having it my mom sent a email the next week for them to fetch it and I think they fetched it in that week but they only told us on the day they fetched it I had to rush to log out of my iCloud account and I forgot the password at the time the courier guy said it's okay that they will log out of my account the technical guy then messaged my mom the next week my mom told him that I forgot my password and the guy ignored her for a day the next day he responded I then sent a message giving him three passwords that I could remember he ignored us again, in the message I also asked what else could we do in order to sign out of my iCloud, my mom was fed up at this point and had asked for a refund we got ignored again. Apple guy is ********* when it comes to communication all we want is communication and our refund so that we can buy a phone elsewhere we are not in the place where we could walk into an iStore and by a phone I have to work but I'm being held back because of all this it almost going on a month that we've been dealing with these people I am not impressed whatsoever. We have called we have emailed we have sent messages and we are still getting ignored this is not okay at all.