Don’t buy from The Allergen Baker

The allergen baker have their products in Dischems countrywide, I ordered R335 of products from their website on the 4th August. I still haven’t received my order. I sent an email on the 12th August to say I hadn’t received it, Diana the Owner said it would be sent out that day. I sent an email to ask for my money back on the 19th August and I haven’t heard anything or received anything. It is the 24th August and I do not have my order or my money back. Do not use The Allergen Baker.