Order lost in transit

Ordered a Defy AC on Black Friday, November 26. Paid via Payfast. Order confirmed same day, for delivery December 14. Today, being 24 December, order has not been delivered yet. Have been in contact with Thabang since Dec 12, however no response for over a week now. It appears order "has been lost in transit" This company provides zero back-up, and cannot be trusted.