1st Class Service - The Active

I purchased 2 laptops from The Active website (3 year extended warranty). I contacted & identified latent defects in both laptops. They reviewed my case & took the matter up with the local laptop distributors & they agreed to repair both laptops at no cost to me. One has been returned to me in perfect repaired condition & I will be taking the 2nd one in shortly. The Star of the exercise is Route manager, Stephan. Without him I do not believe that the laptop distributors would have done these repairs at their cost. 5 Stars to The Active & Stephan !!!!