Pathetic service

Placed an order on the 27th of November. The website specifies delivery in 4-10 working days. I called on the 30th of November to ask about my tracking number and was told the shoes will be dispatched by Thursday the 2nd of December. I have called and emailed again on Friday the 3rd of December - no answer on email or telephone and still no tracking number. I then made contact on Instagram on the 5th of December to enquire, still no feedback... am I getting my shoes any time this year??? At least communication will help, but you rather not communicate at all, which is the first failure in any service environment and is the thing that annoys people the most!