Too little too late

<p>We placed a large order for decorations for a wedding. The longest item lead time in the mix was 12 days. It is now 17 working days later and still nothing. </p> <p>The order was placed on the 10th of July and on the 13th an update was posted on the website that the estimated delivery date was the 19th. The 19th came and went and I sent an email to their customer service email address only to be told that they were waiting on printing on one of the items that had been outsourced. </p> <p>They assured me that I would receive my order that week still and that a tracking number would be sent to me the next day. It is now another week later and still no tracking number or order has been received.</p> <p>I phoned them to find out what the hold-up was and was again told that they are waiting on the printing, but would phone by by the end of the day with an update (which never happened). This morning I phoned again only to be told again that they will phone their suppliers and let me know.</p> <p>This is completely unacceptable service especially for someone placing such a large order (almost R10k)! Also, on their website they advertise free delivery for orders over R1000, but we still had to pay the R55 delivery fee and instead of just sending us the rest of the order so long, this one item is now holding up the entire order.</p> <p> </p> <p>Never using this online shop again and actually thinking of just canceling the whole order if I don't receive it by tomorrow.</p>