BAD SERVICE AND EXPERIENCE

THANDABANTU GAME LODGE IS 60KM OUT FROM MIDDELBURG AND THEN 30 KM OUT ON THE STEELPOORT ROAD. HAD THE WORST EXPERIENCE THERE, HAD TO MOVE TO 3 DIFFERENT CHALLAGE IN ONE DAY, NO HOT WATER TO SHOWER IN SWIMMING POOL DIRTY. NEW MANAGER SAID THEIR WAS MATTRESS FOAM IN IT WHERE IT SHOULD BE FILTERING SAND. NEW MANAGERS BAR PEOPLE COMPLAINED ABOUT BAR THATS WAS NOT UP TO STANDARD. IN THE MORNING THE WATER THAT THEY USED ON THE GRASS SMELLED LIKE SEWERAGE. I DID TRIED TO SPEAK TO AVRIL AT HEAD OFFICE IN THE BEGINNING SHE DID LISTEN AND LATER SHE BLOCKED ALL MY CALLS. THEN I DID SPEAK TO CLINT AT HEAD OFFICE AND HE TRIED TO GIVE US A FREE LUNCH FOR ME AND MY WIFE AND I TOLD HIM NO I MUST DRIVE 90KM OUT FOR A LUNCH AND THEN 90KM BACK I DO NOT EXCEPT. HE THEN ASKED ME WHAT DO I WANT TO RESOLVE IT AND I SAID 1 DAY OR 1.5 DAYS MONEY BACK BECAUSE IF I WANTED TO MOVE 3 TIMES IN ONE DAY I COULD HAVE RENTED ANOTHER PLACE WHERE I AM STAYING AND THEN MOVE, IF I WANTED TO SHOWER IN COLD WATER I COULD HAVE SWITCH MY GEYSER AT HOME OFF AND THEN GO AND SHOWER, IF I WANTED TO SWIM IN DIRTY WATER I WOULD HAVE SWIM IN A DAM(WE HAD NO OTHER CHOICE TO CLIMB IN THE SWIMMING POOL BECAUSE IT WAS SO HOT) AND IF I WANTED TO HEAR PEOPLE COMPLAINING I COULD HAVE GONE TO A SHOP WHERE THERE IS BAD SERVICE. HE CAME BACK TO ME THE NEXT DAY VIA EMAIL AND SAID HE IS NOT WILLING TO GIVE ANYTHING MORE THEN A LUNCH AND THAT HE WILL NOT CORRESPOND WITH ME FURTHER.