Hello Peter I am writing to raise a complaint regarding a transaction that occurred at a store, Thabo Retail Shop in Kroonstad, on [4th May 2025]

Hello Peter I am writing to raise a complaint regarding a transaction that occurred at a store, Thabo Retail Shop in Kroonstad, on [4th May 2025]. During my visit, a payment was made using my bank card; however, the transaction was declined on your system. Despite this, the amount was successfully deducted from my bank account. I have provided sufficient provisional evidence to thier team/manager showing that the funds were indeed debited on my side, and I requested a refund accordingly. It has now been five days since this issue began. I have followed up multiple times via phone, and each time I have been assured that I would be contacted, but no resolution, they kept on saying the owner will enquire with his bank. This delay is unacceptable and has caused me significant inconvenience. I am kindly asking and seeking help on the matter. Regards Dihapiloe Lerato Matyili ***