1 reviews | Active since Jul 2018
The disappointing restaurant.
Absolutely beautiful place and peaceful. The staff is very friendly and the room i was in, the luxury room was breath taking. I was told it was recently revamped and I could tell. However, the air-conditioner is located at the corner so it hits corner to corner even on the rotation mode. One cannot feel it while on the bed or anywhere else but directly opposite where there's a dinning table. The restaurant had horrible service and it completely ruined our stay. There is no order with how the waiters/waitresses work. You will not know who your waiter is because 5 different people will come take the order and you will be served everything by different people too AND! the order is always wrong! Barman doesn't even know his own drinks because he denied lemon being in the ****tail while it was clearly stated in the menu. ITS A MESS! People who came way after will be served first oh and DON'T SIT AT THE OUTSIDE DECK, they'll totally forget about you and you'll have to keep getting up seeking for service whether its asking for a menu, to place the orders, to check up on the orders etc. They have a table beeping system which we pressed a couple of times but it was clearly malfunctioning. To top it all... after dishing up your food on the plate, they don't wipe it clean before serving you. It will come dirty with splashes and hand prints. That restaurant is a real disappointment to the place.
We thank you for your patience and support during our bounce back and we hope to welcome you back for a true Kraal experience soon!
We thank you for your patience and support during our bounce back and we hope to welcome you back for a true Kraal experience soon!
