Rump steak inedible and poor customer service #WIN

Steak like tough old boots. We went to the Kraal last week for lunch. The waitress was lovely, friendly and efficient. The ambience is great .We both ordered rump steak. It looked OK but I could not cut it let alone chew it! No less than 3 managers came over and they all just said they apologize. I wrote a review on their inhouse page and I got an apology but I feel they should have dealt with the problem there and then. The manager said he/she would welcome us to another great meal there but I do not want to waste good money and risk another bad experience. They need to train their staff to deal with lousy food. Should have removed the meal and insisted on replacing with a better option. The chef should have tried the steak and immediately replaced it with a better cut of meat.