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Annasofe D
1 reviews | Active since Mar 2015
10 Mar 2016, 12:02
Proof of payment
We had our wedding at Thaba in December and some money was owed to us. It is March now and I have been told it has been paid back to me, but it is not reflecting in my bank account. I have asked to proof of payment five times now and still have not received it. This is very disappointing, I expected more from Thaba.
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Thaba Eco Hotel's replyOfficial
10 Mar 2016, 14:25Hello annasofe13,
10 March 2016
Dear Mrs Van der Westhuizen
We would like to take this opportunity to thank you for raising your concerns and bringing important areas for improvement to our attention. It is very important for us at Thaba Eco Hotel to be aware of such feedback and to ensure that our valued guests are always our first and foremost priority.
Thank you for taking my call to resolve this matter.
We believe in creating lifelong friendships and this is what we hope to establish with you, your friends and family over time.
Our aim at Thaba Eco Hotel is to offer our clients an unforgettable experience and look forward to having them back for all special occasions.
Kind regards
Maxine Davids
Guest Relations Manager
10 March 2016
Dear Mrs Van der Westhuizen
We would like to take this opportunity to thank you for raising your concerns and bringing important areas for improvement to our attention. It is very important for us at Thaba Eco Hotel to be aware of such feedback and to ensure that our valued guests are always our first and foremost priority.
Thank you for taking my call to resolve this matter.
We believe in creating lifelong friendships and this is what we hope to establish with you, your friends and family over time.
Our aim at Thaba Eco Hotel is to offer our clients an unforgettable experience and look forward to having them back for all special occasions.
Kind regards
Maxine Davids
Guest Relations Manager
Thaba Eco Hotel's reply10 Mar 2016, 14:25
Official
Hello annasofe13,
10 March 2016
Dear Mrs Van der Westhuizen
We would like to take this opportunity to thank you for raising your concerns and bringing important areas for improvement to our attention. It is very important for us at Thaba Eco Hotel to be aware of such feedback and to ensure that our valued guests are always our first and foremost priority.
Thank you for taking my call to resolve this matter.
We believe in creating lifelong friendships and this is what we hope to establish with you, your friends and family over time.
Our aim at Thaba Eco Hotel is to offer our clients an unforgettable experience and look forward to having them back for all special occasions.
Kind regards
Maxine Davids
Guest Relations Manager
10 March 2016
Dear Mrs Van der Westhuizen
We would like to take this opportunity to thank you for raising your concerns and bringing important areas for improvement to our attention. It is very important for us at Thaba Eco Hotel to be aware of such feedback and to ensure that our valued guests are always our first and foremost priority.
Thank you for taking my call to resolve this matter.
We believe in creating lifelong friendships and this is what we hope to establish with you, your friends and family over time.
Our aim at Thaba Eco Hotel is to offer our clients an unforgettable experience and look forward to having them back for all special occasions.
Kind regards
Maxine Davids
Guest Relations Manager