Poor service n demonstration of arrogance

My family n I made a booking during March 2020 bt then there was level 5 lockdown. We then moved de booking to Dec 2020, level 3 lockdown was announced. We then humbly requested de hotel dat we move de booking to de 20th March 2021. When we arrived on de CONFIRMED DAY (by Mbali) there we many cars shoeing dat de place is full. We got into reception n were told dat we do not hv a booking n later on de Manager on duty admitted dat they made a mistake. We were told dat we cannot be assisted as there is a wedding. My family n I had no option bt to go back home. This is my 2nd bad experience with this hotel. They employees on duty did not care, they said there is nothing they can do. Interestingly, We are still waiting for our refund which they committed to pay on Tuesday de 23 March 2021. The service at Thaba Eco leaves much to be desired perhaps it’s bcos of demand n who u are.....