Got there only to be told my reservation was cancelled

<p>I made a reservation for my wife and I to stay at Thaba a few weeks ago. The intention was to get there and pay for my stay by way of swiping my debit card. When we got there, I was informed that one of their agents had cancelled my reservation, but I had not informed of this. Apperently the agent had tried to call me and when she couldn't get hold of me, she cancelled my reservation. My issue is that if the hotel's representative could not get hold of me on my cell, why did she not send me an email? I would have received that information earlier and instead of wasting my fuel to drive all the way there, my wife and I were turned back. That night away was also part of what I had planned for our first year wedding anniversary and we were looking forward to it. When I expressed my disappointment to the supervisor present, no apology was offered, which comessa across as arrogance from Thaba's side. </p> <p> </p> <p>Please ensure you communicate to your customers via an alternative channel if you do not manage to get hold of them to speak to them. Given that you had my cell number, it would have been easy to send me a text and given that you have my email address, you could have sent me an email informing me of the cancellation - before informing me of the cancellation, actually offering me an opportunity to make a payment immediately. I had the money so I would have made the payment.</p>