BATTELING TO GET REFUNDS

on 26 August I ordered a winch cable from TFM and was told that I have to pay the amount of R12075 upfront before they can take my order. I paid this amount on 26 August. On 30 August they inform me that they wont be able to provide the cable in time and that they will refund my money. I bought a cable from another company. i phone every week and send e-mails every second day, when they respond to my call or mail (which they don't really do, as it is easier to just ignore me) they keep on making promises that my refund is send to management. I've spoken yesterday to them again and they promise to come back to me. until this morning they didn't call me back or refund my money. it is 6 weeks now they promise to refund but don't do anything about it. i pay interest on my money and I'm sure no one want's to beg for its own money. I'm very upset with TFM and through word of mouth I will make sure that none of my business partners and suppliers will ever make use of this company. please people out there, if you do business at TFM make very sure that you don't pay them upfront as you will wait forever for any refunds. it is also very unprofessional not to do follow ups on clients queries and ignore your calls and mails. Be aware of doing business with TFM