I am very disappointed with the way my situation was handledI am very disappointed with the way m...

I am very disappointed with the way my situation was handledI am very disappointed with the way my situation was handled. After missing two months of payments, I contacted customer care myself to try to make alternative payment arrangements and resolve the matter.

Unfortunately, the customer service representative I spoke to was extremely rude and unhelpful. I was simply informed that my insurance had already been cancelled and that it could not be reinstated. I was not given any helpful alternatives or assistance in resolving the situation.

I understand that missed payments can result in a policy being cancelled, but I believe customers should still be treated with respect and provided with clear, professional guidance when they contact customer care for assistance. The manner in which my enquiry was handled was very disappointing.. After missing two months of payments, I contacted customer care myself to try to make alternative payment arrangements and resolve the matter.

Unfortun