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TFG hi online

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Yolandi Y

1 reviews | Active since May 2026

9 Nov 2026, 17:56

I purchased a phone via the pay just now option that I am not happy with at the Canalwalk branch

I purchased a phone via the pay just now option that I am not happy with at the Canalwalk branch. The consultant in store opened the box to check that the screen of the phone is not damaged. I went to the store on Saturday and the manager Michelle inspected the phone it has never been activated. She told me that I can take another phone to similar value or that is more expensive. I did not see any other phone that I am interested in only 1 that is R3500 more. She told me that I need to pay the difference in cash. Why can they not refund me at till point the money back into my pay just now wallet? Is this not how pay just now refunds works to make it easier for a customer when you return good. I am not happy with their service and how they are handling this matter

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