SHOCKING service received

<p>I get " handed over" by TFA GLOBAL for non payment. </p> <p><br />It has been 34 days since receiving invoice, I haven't had any resolution on the issue I came to them with, nor have they attempted to resolve anything with me in terms of making this working relationship a beneficial one to BOTH. <br /> <br />My account hasn't been in arrears for 3 months and therefore handing me over for an amount that wasn't quoted is absurd and quite frankly ridiculous. <br /> <br />It is clear that TFA is not customer-centric and doesn't care if a customer is unhappy. <br /> <br />I have been sent a legal letter regarding an amount owing to TFA Global.<br /> <br />Firstly, the information they have on the letter is not correct. they quoted me R550 (excl VAT) and they have confirmed that that is what I should be paying.<br /> <br />Secondly, my first invoice was only sent to me on the 4th October so please explain to me how I was meant to pay it at the end of Sthey have according to the letter? In theory it has been 34 days since I was invoiced so I find this completely absurd that I am receiving legal communication!?! What happened to good old fashioned debt management in a well-mannered and civil manner?<br /> <br />Thirdly, I find the treatment and service that I have been given by TFA is appalling. I have dealt solely with Sharon and I would like to request to whomever might be more senior than Sharon (John?) to please contact me ASAP and at least bother to get some insight into what your CUSTOMER's experience was. The customer is by no means always right however you have a VERY unhappy customer here which SHOULD concern you!<br /> <br />As soon as you, (TFA) bother to try and resolve this without running to your lawyers, I will gladly pay off the amount that I was quoted. I am an unhappy customer that is refusing to pay purely because I have received BAD service and nobody has bothered to even try and resolve th.</p>