Testaro lost my test results.

On 27 November 2021 I went for a rapid antigen Covid 19 test. From the outset I found the Testaro setup to be unprofessional.

There were 2 people manning the station. This meant that every now and then the one guy had to stop what he was doing run up and down to get people registered. When I got to the front of the queue I was told they only accept cash.

On registration, I received no email to confirm that Testaro received my details or that they were processing my test results.

The swab was taken and I was told that I should receive my results by Whatsapp (super unprofessional) in about 20 minutes.

Several hours later I tried to phone to find out my results. The number was not serviced at that time. I then called again at 09h00 on 28/11/2021. The lady said she would call me back with the results. I'm still waiting for her to call me back. I called 2 more times and during the third call the call taker told me that they had lost my results.

I have since had to go to Lancet to get tested again. I am terribly disappointed with Testaro and their unprofessional service.