JB
Jacobus B
1 reviews | Active since May 2018
31 Jul 2024, 10:23
Terratac Multitool EDC X14
I want to emphasize the importance of being cautious when ordering from this company. On Monday, 22/07/24, I paid for the Terratac X14 multitool, but by Thursday morning, it still hadn't been dispatched. I took the initiative to request a refund via email. A gentleman named Thaun asked for my banking details for the refund, which I promptly provided. Still, as of today, 31/07/24, I have not received any updates despite requesting proof of payment. I strongly advise exercising caution when dealing with this company.
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Replies (2)
Terratac Multitools's replyOfficial
02 Oct 2024, 10:58Hi Jacobus Michael Bosch, your order TT3577 dated 22 July was refunded through PayFast to your Standard Bank account number ending in 4534 (CC number ending 5373) on the 7th Aug for the amount of R1,099.00
Payfast payment id: ***
Timestamp: 2024-08-07 13:29:16
You can download the PayFast refund report at this link: https://drive.google.com/file/d/1KxRp-H3F7v44KQlKuNnbXcJ8KitOKLQT/view?usp=drive_link
I am extremely sorry that you had a bad experience with us, I will investigate further what caused the delay in the delivery of your order.
Please feel free to contact us further if you have any issues.
Payfast payment id: ***
Timestamp: 2024-08-07 13:29:16
You can download the PayFast refund report at this link: https://drive.google.com/file/d/1KxRp-H3F7v44KQlKuNnbXcJ8KitOKLQT/view?usp=drive_link
I am extremely sorry that you had a bad experience with us, I will investigate further what caused the delay in the delivery of your order.
Please feel free to contact us further if you have any issues.
Best regards,
Terratac Multitools's reply02 Oct 2024, 10:58
Official
Hi Jacobus Michael Bosch, your order TT3577 dated 22 July was refunded through PayFast to your Standard Bank account number ending in 4534 (CC number ending 5373) on the 7th Aug for the amount of R1,099.00
Payfast payment id: ***
Timestamp: 2024-08-07 13:29:16
You can download the PayFast refund report at this link: https://drive.google.com/file/d/1KxRp-H3F7v44KQlKuNnbXcJ8KitOKLQT/view?usp=drive_link
I am extremely sorry that you had a bad experience with us, I will investigate further what caused the delay in the delivery of your order.
Please feel free to contact us further if you have any issues.
Payfast payment id: ***
Timestamp: 2024-08-07 13:29:16
You can download the PayFast refund report at this link: https://drive.google.com/file/d/1KxRp-H3F7v44KQlKuNnbXcJ8KitOKLQT/view?usp=drive_link
I am extremely sorry that you had a bad experience with us, I will investigate further what caused the delay in the delivery of your order.
Please feel free to contact us further if you have any issues.
Best regards,
Terratac Multitools's replyOfficial
03 Oct 2024, 10:11Hi Jacobus Michael Bosch, We did some more investigation, here's what we found.
Your order was placed on the 22nd at 23:00 (after business hours) and was dispatched on the 25th at 12:38. Our team did take two days to fulfill your order, which we do apologize for as it should have been fulfilled the next day the 23rd.
On the 26th of July, while in transit, the order was canceled at your request and was returned to our warehouse on the 29th of July. The tracking number for your order was UATCRH6S with The Courier Guy.
Tracking link: https://portal.thecourierguy.co.za/track?ref=UATCRH6S
It seems a temporary unavailability of stock at the time, and a missed courier collection contributed to your bad experience, and we are extremely sorry for the inconvenience.
As always, we are here to assist you if you have any more questions.
Your order was placed on the 22nd at 23:00 (after business hours) and was dispatched on the 25th at 12:38. Our team did take two days to fulfill your order, which we do apologize for as it should have been fulfilled the next day the 23rd.
On the 26th of July, while in transit, the order was canceled at your request and was returned to our warehouse on the 29th of July. The tracking number for your order was UATCRH6S with The Courier Guy.
Tracking link: https://portal.thecourierguy.co.za/track?ref=UATCRH6S
It seems a temporary unavailability of stock at the time, and a missed courier collection contributed to your bad experience, and we are extremely sorry for the inconvenience.
As always, we are here to assist you if you have any more questions.
Best regards,
Terratac Multitools's reply03 Oct 2024, 10:11
Official
Hi Jacobus Michael Bosch, We did some more investigation, here's what we found.
Your order was placed on the 22nd at 23:00 (after business hours) and was dispatched on the 25th at 12:38. Our team did take two days to fulfill your order, which we do apologize for as it should have been fulfilled the next day the 23rd.
On the 26th of July, while in transit, the order was canceled at your request and was returned to our warehouse on the 29th of July. The tracking number for your order was UATCRH6S with The Courier Guy.
Tracking link: https://portal.thecourierguy.co.za/track?ref=UATCRH6S
It seems a temporary unavailability of stock at the time, and a missed courier collection contributed to your bad experience, and we are extremely sorry for the inconvenience.
As always, we are here to assist you if you have any more questions.
Your order was placed on the 22nd at 23:00 (after business hours) and was dispatched on the 25th at 12:38. Our team did take two days to fulfill your order, which we do apologize for as it should have been fulfilled the next day the 23rd.
On the 26th of July, while in transit, the order was canceled at your request and was returned to our warehouse on the 29th of July. The tracking number for your order was UATCRH6S with The Courier Guy.
Tracking link: https://portal.thecourierguy.co.za/track?ref=UATCRH6S
It seems a temporary unavailability of stock at the time, and a missed courier collection contributed to your bad experience, and we are extremely sorry for the inconvenience.
As always, we are here to assist you if you have any more questions.
Best regards,