DG
Danie G
1 reviews | Active since Nov 2025
28 Nov 2025, 14:49
Terratac Multitool
I ordered my tool on 12 November 2025 : PRE-SALE: TerraTAC™ x14 EDC Multitool (Orders ship from 21 Nov 2025) × 1 Buy 1 for R1,099 Spare Hard-wire Cutters for the TerraTAC™ x14 × 1 set R 129.00 Bit holder and bit set for TerraTAC™ X14 × 1 Add 1 set R 199.00 Custom leather pouch for the TerraTAC™ x14 Multitool × 1 Brown full grain leather R 499.00 Laser Engraving Service × 1R 299.00 Today is 28 November - still nothing. No communication , no replies. Emailed and whatsapped - no replies and no delivery
Helpful (0)
Replies (1)0
Replies (1)
Terratac Multitools's replyOfficial
05 Dec 2025, 10:10Hi Danie,
Thank you for reaching out, and I want to sincerely apologise for the frustration and lack of communication you’ve experienced. You are absolutely right to expect clearer updates from us — especially after placing your order on 12 November.
Your order was part of the PRE-SALE batch scheduled to begin shipping from 21 November, but we experienced unexpected manufacturing and logistical delays which pushed back dispatch times. In addition, your order included laser engraving, which requires extra processing time once stock arrives.
The good news is that your parcel is already in transit. It was collected yesterday by The Courier Guy, and your tracking number is:
UAT8ZFDGB
You can track your delivery here: https://terratac.co.za/a/track/TT10681
Delivery to Cape Town is now en route, and you should receive further updates directly from the courier.
I sincerely apologise for the delays and for the difficulty in reaching us — our current query volume after Black Friday has increased our response times, but that does not excuse the lack of communication you experienced.
If you need anything else or have any issues with the delivery, please let me know and I will assist immediately.
Sincerely,
Ced @ TerraTAC
Thank you for reaching out, and I want to sincerely apologise for the frustration and lack of communication you’ve experienced. You are absolutely right to expect clearer updates from us — especially after placing your order on 12 November.
Your order was part of the PRE-SALE batch scheduled to begin shipping from 21 November, but we experienced unexpected manufacturing and logistical delays which pushed back dispatch times. In addition, your order included laser engraving, which requires extra processing time once stock arrives.
The good news is that your parcel is already in transit. It was collected yesterday by The Courier Guy, and your tracking number is:
UAT8ZFDGB
You can track your delivery here: https://terratac.co.za/a/track/TT10681
Delivery to Cape Town is now en route, and you should receive further updates directly from the courier.
I sincerely apologise for the delays and for the difficulty in reaching us — our current query volume after Black Friday has increased our response times, but that does not excuse the lack of communication you experienced.
If you need anything else or have any issues with the delivery, please let me know and I will assist immediately.
Sincerely,
Ced @ TerraTAC
Terratac Multitools's reply05 Dec 2025, 10:10
Official
Hi Danie,
Thank you for reaching out, and I want to sincerely apologise for the frustration and lack of communication you’ve experienced. You are absolutely right to expect clearer updates from us — especially after placing your order on 12 November.
Your order was part of the PRE-SALE batch scheduled to begin shipping from 21 November, but we experienced unexpected manufacturing and logistical delays which pushed back dispatch times. In addition, your order included laser engraving, which requires extra processing time once stock arrives.
The good news is that your parcel is already in transit. It was collected yesterday by The Courier Guy, and your tracking number is:
UAT8ZFDGB
You can track your delivery here: https://terratac.co.za/a/track/TT10681
Delivery to Cape Town is now en route, and you should receive further updates directly from the courier.
I sincerely apologise for the delays and for the difficulty in reaching us — our current query volume after Black Friday has increased our response times, but that does not excuse the lack of communication you experienced.
If you need anything else or have any issues with the delivery, please let me know and I will assist immediately.
Sincerely,
Ced @ TerraTAC
Thank you for reaching out, and I want to sincerely apologise for the frustration and lack of communication you’ve experienced. You are absolutely right to expect clearer updates from us — especially after placing your order on 12 November.
Your order was part of the PRE-SALE batch scheduled to begin shipping from 21 November, but we experienced unexpected manufacturing and logistical delays which pushed back dispatch times. In addition, your order included laser engraving, which requires extra processing time once stock arrives.
The good news is that your parcel is already in transit. It was collected yesterday by The Courier Guy, and your tracking number is:
UAT8ZFDGB
You can track your delivery here: https://terratac.co.za/a/track/TT10681
Delivery to Cape Town is now en route, and you should receive further updates directly from the courier.
I sincerely apologise for the delays and for the difficulty in reaching us — our current query volume after Black Friday has increased our response times, but that does not excuse the lack of communication you experienced.
If you need anything else or have any issues with the delivery, please let me know and I will assist immediately.
Sincerely,
Ced @ TerraTAC