WK
Willie K
1 reviews | Active since Apr 2014
05 Oct 2024, 09:02
Terratac multitool
My friend and I discussed getting the terratac multitool. He ordered a few as business "give aways" but when I got mine, the cutter blade was completely loose. I have sent 2 emails to Terratac explaining the situation with no reply. Very dissapointing, considering the hype and advertising campaign.
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Replies (2)
Terratac Multitools's replyOfficial
07 Oct 2024, 13:25Hello Wille, I am extremely sorry about your bad experience with us. We only received your email on Friday afternoon before you left this review (We are closed over weekends), and it typically takes up to 48 hours to respond. We will replace your multitool or offer you a full refund (Your choice). One of our team members will be in touch with you shortly.
Best regards,
Terratac Multitools's reply07 Oct 2024, 13:25
Official
Hello Wille, I am extremely sorry about your bad experience with us. We only received your email on Friday afternoon before you left this review (We are closed over weekends), and it typically takes up to 48 hours to respond. We will replace your multitool or offer you a full refund (Your choice). One of our team members will be in touch with you shortly.
Best regards,
Terratac Multitools's replyOfficial
07 Oct 2024, 13:25 Hello Wille, I am extremely sorry about your bad experience with us. We only received your email on Friday afternoon before you left this review (We are closed over weekends), and it typically takes up to 48 hours to respond. We will replace your multitool or offer you a full refund (Your choice). One of our team members will be in touch with you shortly.
Best regards,
Terratac Multitools's reply07 Oct 2024, 13:25
Official
Hello Wille, I am extremely sorry about your bad experience with us. We only received your email on Friday afternoon before you left this review (We are closed over weekends), and it typically takes up to 48 hours to respond. We will replace your multitool or offer you a full refund (Your choice). One of our team members will be in touch with you shortly.
Best regards,