RJvr
Ruan Janse van rensburg
1 reviews | Active since Sept 2015
17 Aug 2025, 07:39
Paid, but never received
Order placed over a week ago, Still not delivered, Also no way to actually track your order. No feedback or emails for tracing.Not looking very promising 🙄.
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Replies (1)
Terratac Multitools's replyOfficial
09 Dec 2025, 12:19Hi Ruan,
Thank you for your message, and I’m really sorry for the frustration and lack of communication you experienced — you are absolutely right to expect clearer updates and easier tracking.
I’ve checked your order, and you purchased the PRE-SALE: TerraTAC™ X14 EDC Multitool, which was scheduled to ship from 15 August 2025. Due to manufacturing and logistical delays, the batch was dispatched 10 days later than expected, on 25 August.
Your order was then delivered on Wednesday, 27 August 2025. Here are your tracking details for reference:
Courier: The Courier Guy
Tracking Number: UATF8D7L
Tracking Link: https://terratac.co.za/a/track/TT8954
I sincerely apologise for the delayed dispatch and the lack of communication surrounding the delay. You deserved clearer updates, and I’m very sorry for the inconvenience this caused.
If anything with your parcel is incorrect or if you need further assistance, please let me know and I will help immediately.
Sincerely,
Ced @ TerraTAC
Thank you for your message, and I’m really sorry for the frustration and lack of communication you experienced — you are absolutely right to expect clearer updates and easier tracking.
I’ve checked your order, and you purchased the PRE-SALE: TerraTAC™ X14 EDC Multitool, which was scheduled to ship from 15 August 2025. Due to manufacturing and logistical delays, the batch was dispatched 10 days later than expected, on 25 August.
Your order was then delivered on Wednesday, 27 August 2025. Here are your tracking details for reference:
Courier: The Courier Guy
Tracking Number: UATF8D7L
Tracking Link: https://terratac.co.za/a/track/TT8954
I sincerely apologise for the delayed dispatch and the lack of communication surrounding the delay. You deserved clearer updates, and I’m very sorry for the inconvenience this caused.
If anything with your parcel is incorrect or if you need further assistance, please let me know and I will help immediately.
Sincerely,
Ced @ TerraTAC
Terratac Multitools's reply09 Dec 2025, 12:19
Official
Hi Ruan,
Thank you for your message, and I’m really sorry for the frustration and lack of communication you experienced — you are absolutely right to expect clearer updates and easier tracking.
I’ve checked your order, and you purchased the PRE-SALE: TerraTAC™ X14 EDC Multitool, which was scheduled to ship from 15 August 2025. Due to manufacturing and logistical delays, the batch was dispatched 10 days later than expected, on 25 August.
Your order was then delivered on Wednesday, 27 August 2025. Here are your tracking details for reference:
Courier: The Courier Guy
Tracking Number: UATF8D7L
Tracking Link: https://terratac.co.za/a/track/TT8954
I sincerely apologise for the delayed dispatch and the lack of communication surrounding the delay. You deserved clearer updates, and I’m very sorry for the inconvenience this caused.
If anything with your parcel is incorrect or if you need further assistance, please let me know and I will help immediately.
Sincerely,
Ced @ TerraTAC
Thank you for your message, and I’m really sorry for the frustration and lack of communication you experienced — you are absolutely right to expect clearer updates and easier tracking.
I’ve checked your order, and you purchased the PRE-SALE: TerraTAC™ X14 EDC Multitool, which was scheduled to ship from 15 August 2025. Due to manufacturing and logistical delays, the batch was dispatched 10 days later than expected, on 25 August.
Your order was then delivered on Wednesday, 27 August 2025. Here are your tracking details for reference:
Courier: The Courier Guy
Tracking Number: UATF8D7L
Tracking Link: https://terratac.co.za/a/track/TT8954
I sincerely apologise for the delayed dispatch and the lack of communication surrounding the delay. You deserved clearer updates, and I’m very sorry for the inconvenience this caused.
If anything with your parcel is incorrect or if you need further assistance, please let me know and I will help immediately.
Sincerely,
Ced @ TerraTAC