1 reviews | Active since May 2025
No Communication!
After following this company for a while on many social media platforms and reading reviews, I decided to invest in an Tarratec Multitool combo. The order was placed and full payment made on 9 Mei 2025 AND THE ORDER WAS CONFIRMED. The website and other social media platforms claimed 3 to 4 working days for delivery. This would have been in time for a birthday gift on 21 May.
On 19 May we were informed that only half of the order could be dispatched, due to some items being out of stock. 10 DAYS LATER! AFTER THE ORDER WAS CONFIRMED AND PAYED MADE IN FULL!!! REALLY?! 10 DAYS LATER!
IF WE WANTED A REFUND, WE WOULDNT HAVE ORDERED IT FROM THE START. WE WANT OUR COMPLETE ORDER DELIVERED! NOT LOUSY EXCUSES!
This is not good service!!!
My main concern is the fact that there was NO communication since the order was confirmed. And the fact that it is 10 days later.
NOT THE 3 to 4 WORKING DAYS. AND with NO communication. Many emails and whatsapps were send from our side and NO ANSWER for 10 days.
If only you communicated the challenge from your side.
I'm in sales too. I understand that there might be some challenges from time to time. But with more than 20 years experience, I can tell you, it's ALWAYS better to inform the customer.
NO COMMUNICATION for 10 days makes it look really bad.
Yes, you did say in an email that the delivery would be in this week. BUT ITS ALREADY 10 DAYS LATER!
WE WERE GOOD ENOUGH FOR YOU TO TAKE OUR MONEY AND THEN YOU DISSAPEAR FOR 10 DAYS!
I am a big fan of supporting local, but service like this and the lack of communication will make me go to the competitors.
I could have easily understood a challenge, if only there was communication.
AND ONLY AFTER 10 DAYS THERE WAS ONLY HALF THE ORDER READY!!! 10 DAYS?! HALF THE ORDER AFTER 10 DAYS!
Thank you for taking the time to share your experience, and I want to sincerely apologise for the frustration, delays, and lack of communication you’ve described. You are absolutely right — no customer should ever wait 10 days without clear updates, and we completely understand why you feel disappointed and upset.
I have searched our system thoroughly using the email address linked to your review, as well as several variations of your name, but unfortunately I cannot find any matching order. To investigate what went wrong here — and to understand why items were delayed and why communication failed — I kindly ask that you provide your order number so I can look into this immediately.
We take feedback like this seriously, and I would really like the opportunity to review your order history and ensure the situation is resolved properly. With the order number, I can check:
- why the dispatch was delayed,
- why only part of the order was ready,
- and why your messages went unanswered.
Once again, I sincerely apologise for the experience you’ve had, and I appreciate your willingness to support local businesses. Please share your order number so I can assist you directly.
Sincerely,
Ced @ TerraTAC
Thank you for taking the time to share your experience, and I want to sincerely apologise for the frustration, delays, and lack of communication you’ve described. You are absolutely right — no customer should ever wait 10 days without clear updates, and we completely understand why you feel disappointed and upset.
I have searched our system thoroughly using the email address linked to your review, as well as several variations of your name, but unfortunately I cannot find any matching order. To investigate what went wrong here — and to understand why items were delayed and why communication failed — I kindly ask that you provide your order number so I can look into this immediately.
We take feedback like this seriously, and I would really like the opportunity to review your order history and ensure the situation is resolved properly. With the order number, I can check:
- why the dispatch was delayed,
- why only part of the order was ready,
- and why your messages went unanswered.
Once again, I sincerely apologise for the experience you’ve had, and I appreciate your willingness to support local businesses. Please share your order number so I can assist you directly.
Sincerely,
Ced @ TerraTAC