ZP
Zahn P
1 reviews | Active since Jun 2024
16 Dec 2025, 08:59
Incomplete order
My order finally arrived but it was incomplete. After several e mails I still haven’t received any response. The gift it for Christmas and I hope they fix this before then.
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Replies (2)ZP
Zahn P's updateReviewer Update
17 Dec 2025, 12:52I still had no reply from Terratac after several e mails and whatts apps sent. I now requested a refund and still no response.
I have no choice but to now hand this matter over to my lawyer.
I have no choice but to now hand this matter over to my lawyer.
ZP
Zahn P's update17 Dec 2025, 12:52
Reviewer Update
I still had no reply from Terratac after several e mails and whatts apps sent. I now requested a refund and still no response.
I have no choice but to now hand this matter over to my lawyer.
I have no choice but to now hand this matter over to my lawyer.
Terratac Multitools's replyOfficial
02 Jan 2026, 09:04Hi Zahn,
According to our system, your order was placed on the 20th of November and included multiple items that were marked as pre-sale at the time of purchase. While some of it was delivered on the 10th, the remaining items are still being prepared.
Shortly after your order was placed, we experienced a surge in demand and ran out of stock of the brown leather pouches and bit sets. To avoid delaying your entire order, we shipped the Multitools and spare wire cutters while we waited for the pouches and bits to arrive.
The next batch of bits and pouches is expected toward the end of January, and your order is already queued for dispatch once they arrive.
That said, we completely understand if you’d prefer not to wait any longer. If you would like a refund for the outstanding items, please email us your order number and banking details, and I will personally process the refund on the same day.
We sincerely apologise for the communication delays and the frustration they have caused. While we’ve been managing exceptionally high order volumes, we take full responsibility for keeping our customers informed and supported.
Thank you for your patience and understanding — we are committed to resolving this properly.
According to our system, your order was placed on the 20th of November and included multiple items that were marked as pre-sale at the time of purchase. While some of it was delivered on the 10th, the remaining items are still being prepared.
Shortly after your order was placed, we experienced a surge in demand and ran out of stock of the brown leather pouches and bit sets. To avoid delaying your entire order, we shipped the Multitools and spare wire cutters while we waited for the pouches and bits to arrive.
The next batch of bits and pouches is expected toward the end of January, and your order is already queued for dispatch once they arrive.
That said, we completely understand if you’d prefer not to wait any longer. If you would like a refund for the outstanding items, please email us your order number and banking details, and I will personally process the refund on the same day.
We sincerely apologise for the communication delays and the frustration they have caused. While we’ve been managing exceptionally high order volumes, we take full responsibility for keeping our customers informed and supported.
Thank you for your patience and understanding — we are committed to resolving this properly.
Terratac Multitools's reply02 Jan 2026, 09:04
Official
Hi Zahn,
According to our system, your order was placed on the 20th of November and included multiple items that were marked as pre-sale at the time of purchase. While some of it was delivered on the 10th, the remaining items are still being prepared.
Shortly after your order was placed, we experienced a surge in demand and ran out of stock of the brown leather pouches and bit sets. To avoid delaying your entire order, we shipped the Multitools and spare wire cutters while we waited for the pouches and bits to arrive.
The next batch of bits and pouches is expected toward the end of January, and your order is already queued for dispatch once they arrive.
That said, we completely understand if you’d prefer not to wait any longer. If you would like a refund for the outstanding items, please email us your order number and banking details, and I will personally process the refund on the same day.
We sincerely apologise for the communication delays and the frustration they have caused. While we’ve been managing exceptionally high order volumes, we take full responsibility for keeping our customers informed and supported.
Thank you for your patience and understanding — we are committed to resolving this properly.
According to our system, your order was placed on the 20th of November and included multiple items that were marked as pre-sale at the time of purchase. While some of it was delivered on the 10th, the remaining items are still being prepared.
Shortly after your order was placed, we experienced a surge in demand and ran out of stock of the brown leather pouches and bit sets. To avoid delaying your entire order, we shipped the Multitools and spare wire cutters while we waited for the pouches and bits to arrive.
The next batch of bits and pouches is expected toward the end of January, and your order is already queued for dispatch once they arrive.
That said, we completely understand if you’d prefer not to wait any longer. If you would like a refund for the outstanding items, please email us your order number and banking details, and I will personally process the refund on the same day.
We sincerely apologise for the communication delays and the frustration they have caused. While we’ve been managing exceptionally high order volumes, we take full responsibility for keeping our customers informed and supported.
Thank you for your patience and understanding — we are committed to resolving this properly.