SR
Sihle R
1 reviews | Active since Jul 2018
24 Dec 2025, 08:12
Incomplete order
I bought this product based on the reviews from the existing clients, but to be honest this company have poor customer service ever. I received my order and it was incomplete, and I've sent emails till date no one rep****.
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Replies (1)
Terratac Multitools's replyOfficial
02 Jan 2026, 08:43Hi Sihle,
I just want to start by confirming that your main items have already been delivered — your tool, pouch, and spare cutters were successfully delivered via The Courier Guy under tracking number UAT9CJBTB. We just want to confirm that you received those safely.
We’re truly sorry for the poor communication on our side. Over the Black Friday and Christmas period, we experienced an unusually high volume of orders, and unfortunately this affected our response times more than we would ever want.
Shortly after your order was placed, we ran out of stock of the bit sets due to the surge in demand. Rather than delaying everything, our team made the decision to ship the available items first while we waited for the remaining stock to arrive.
The good news is that the bit sets are expected early next week, and yours will be sent out immediately once they arrive.
We sincerely apologise for the inconvenience and thank you for your patience while we work through this busy period. Please let us know once you’ve confirmed receipt of the delivered items, or if there’s anything else we can assist with in the meantime.
Sincerely,
Ced @ TerraTAC
I just want to start by confirming that your main items have already been delivered — your tool, pouch, and spare cutters were successfully delivered via The Courier Guy under tracking number UAT9CJBTB. We just want to confirm that you received those safely.
We’re truly sorry for the poor communication on our side. Over the Black Friday and Christmas period, we experienced an unusually high volume of orders, and unfortunately this affected our response times more than we would ever want.
Shortly after your order was placed, we ran out of stock of the bit sets due to the surge in demand. Rather than delaying everything, our team made the decision to ship the available items first while we waited for the remaining stock to arrive.
The good news is that the bit sets are expected early next week, and yours will be sent out immediately once they arrive.
We sincerely apologise for the inconvenience and thank you for your patience while we work through this busy period. Please let us know once you’ve confirmed receipt of the delivered items, or if there’s anything else we can assist with in the meantime.
Sincerely,
Ced @ TerraTAC
Terratac Multitools's reply02 Jan 2026, 08:43
Official
Hi Sihle,
I just want to start by confirming that your main items have already been delivered — your tool, pouch, and spare cutters were successfully delivered via The Courier Guy under tracking number UAT9CJBTB. We just want to confirm that you received those safely.
We’re truly sorry for the poor communication on our side. Over the Black Friday and Christmas period, we experienced an unusually high volume of orders, and unfortunately this affected our response times more than we would ever want.
Shortly after your order was placed, we ran out of stock of the bit sets due to the surge in demand. Rather than delaying everything, our team made the decision to ship the available items first while we waited for the remaining stock to arrive.
The good news is that the bit sets are expected early next week, and yours will be sent out immediately once they arrive.
We sincerely apologise for the inconvenience and thank you for your patience while we work through this busy period. Please let us know once you’ve confirmed receipt of the delivered items, or if there’s anything else we can assist with in the meantime.
Sincerely,
Ced @ TerraTAC
I just want to start by confirming that your main items have already been delivered — your tool, pouch, and spare cutters were successfully delivered via The Courier Guy under tracking number UAT9CJBTB. We just want to confirm that you received those safely.
We’re truly sorry for the poor communication on our side. Over the Black Friday and Christmas period, we experienced an unusually high volume of orders, and unfortunately this affected our response times more than we would ever want.
Shortly after your order was placed, we ran out of stock of the bit sets due to the surge in demand. Rather than delaying everything, our team made the decision to ship the available items first while we waited for the remaining stock to arrive.
The good news is that the bit sets are expected early next week, and yours will be sent out immediately once they arrive.
We sincerely apologise for the inconvenience and thank you for your patience while we work through this busy period. Please let us know once you’ve confirmed receipt of the delivered items, or if there’s anything else we can assist with in the meantime.
Sincerely,
Ced @ TerraTAC