ZP
Zahn P
1 reviews | Active since Jun 2024
05 Dec 2025, 19:24
I haven’t received my Terratacs…
I ordered two TerraTacs with all the extras and two leather cases on 21 November 2025 and still haven’t received anything. I have e mailed them twice and received no reply from them. I can’t recommend this company. I pray that I will still receive my order…
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Terratac Multitools's replyOfficial
09 Dec 2025, 11:39Hi Zahn,
Thank you for reaching out, and I sincerely apologise for the frustration and lack of communication you’ve experienced. You are absolutely right to expect better, especially after placing your order on 21 November.
Your order was part of the PRE-SALE: TerraTAC™ X14 EDC (with free laser engraving) batch scheduled to begin shipping from 26 November 2025. Unfortunately, we experienced manufacturing and logistical delays which pushed back dispatch for all pre-sale multitools. I completely understand how disappointing this is, especially with all the add-ons you included.
The good news is that your order was shipped yesterday. Here are your tracking details:
Your parcel is currently in transit, and delivery is expected Thursday or Friday, depending on your location.
My apologies as well for the delay in responding — we’ve been handling exceptionally high volumes due to Black Friday and the Christmas rush, though that’s no excuse for the inconvenience caused. You deserved clearer communication, and I’m very sorry for the frustration this delay has created.
Please feel free to reach out if you need anything further — I am here to assist.
Sincerely,
Ced @ TerraTAC
Thank you for reaching out, and I sincerely apologise for the frustration and lack of communication you’ve experienced. You are absolutely right to expect better, especially after placing your order on 21 November.
Your order was part of the PRE-SALE: TerraTAC™ X14 EDC (with free laser engraving) batch scheduled to begin shipping from 26 November 2025. Unfortunately, we experienced manufacturing and logistical delays which pushed back dispatch for all pre-sale multitools. I completely understand how disappointing this is, especially with all the add-ons you included.
The good news is that your order was shipped yesterday. Here are your tracking details:
- Courier: The Courier Guy
- Tracking Number: UAT96PBXB
- Tracking Link: https://terratac.co.za/a/track/TT10996
Your parcel is currently in transit, and delivery is expected Thursday or Friday, depending on your location.
My apologies as well for the delay in responding — we’ve been handling exceptionally high volumes due to Black Friday and the Christmas rush, though that’s no excuse for the inconvenience caused. You deserved clearer communication, and I’m very sorry for the frustration this delay has created.
Please feel free to reach out if you need anything further — I am here to assist.
Sincerely,
Ced @ TerraTAC
Terratac Multitools's reply09 Dec 2025, 11:39
Official
Hi Zahn,
Thank you for reaching out, and I sincerely apologise for the frustration and lack of communication you’ve experienced. You are absolutely right to expect better, especially after placing your order on 21 November.
Your order was part of the PRE-SALE: TerraTAC™ X14 EDC (with free laser engraving) batch scheduled to begin shipping from 26 November 2025. Unfortunately, we experienced manufacturing and logistical delays which pushed back dispatch for all pre-sale multitools. I completely understand how disappointing this is, especially with all the add-ons you included.
The good news is that your order was shipped yesterday. Here are your tracking details:
Your parcel is currently in transit, and delivery is expected Thursday or Friday, depending on your location.
My apologies as well for the delay in responding — we’ve been handling exceptionally high volumes due to Black Friday and the Christmas rush, though that’s no excuse for the inconvenience caused. You deserved clearer communication, and I’m very sorry for the frustration this delay has created.
Please feel free to reach out if you need anything further — I am here to assist.
Sincerely,
Ced @ TerraTAC
Thank you for reaching out, and I sincerely apologise for the frustration and lack of communication you’ve experienced. You are absolutely right to expect better, especially after placing your order on 21 November.
Your order was part of the PRE-SALE: TerraTAC™ X14 EDC (with free laser engraving) batch scheduled to begin shipping from 26 November 2025. Unfortunately, we experienced manufacturing and logistical delays which pushed back dispatch for all pre-sale multitools. I completely understand how disappointing this is, especially with all the add-ons you included.
The good news is that your order was shipped yesterday. Here are your tracking details:
- Courier: The Courier Guy
- Tracking Number: UAT96PBXB
- Tracking Link: https://terratac.co.za/a/track/TT10996
Your parcel is currently in transit, and delivery is expected Thursday or Friday, depending on your location.
My apologies as well for the delay in responding — we’ve been handling exceptionally high volumes due to Black Friday and the Christmas rush, though that’s no excuse for the inconvenience caused. You deserved clearer communication, and I’m very sorry for the frustration this delay has created.
Please feel free to reach out if you need anything further — I am here to assist.
Sincerely,
Ced @ TerraTAC