DB
Daniell B
1 reviews | Active since Feb 2024
02 Dec 2025, 15:36
Dissatisfied
I ordered a multitool 4 weeks ago (preorder Black Friday sale) it was supposed to go out for delivery on 21st of November I have tried multiple times now to send a message to update my delivery address as I have moved in the time of ordering my package. I am very dissatisfied with their service and how long I have to wait for my order to be delivered. This was a birthday gift and this order is now two weeks delayed. I really am very disappointed. You don’t get any communication, email and WhatsApp they just ignore you.
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Replies (1)
Terratac Multitools's replyOfficial
05 Dec 2025, 10:05Hi Daniell,
Thank you for reaching out, and I want to sincerely apologise for the frustration you’ve experienced — especially with this being a birthday gift and with the difficulty you had getting hold of us. You are absolutely right to expect better communication from our side.
I’ve checked your order, and I can confirm that it was delivered on 4 December via The Courier Guy. Your tracking number is UATNFKQWB if you’d like to review the delivery details.
The delay on our side was due to two factors:
Your multitool was part of our Black Friday pre-order, which ran into manufacturing and logistical delays, and
You requested engraving, which added an additional two-day processing time once stock arrived.
Regarding your address update — I truly apologise that your messages did not reach us in time. Our query turnaround has been slower than usual (1–2 business days) due to extremely high volumes from Black Friday and Christmas orders, but that does not excuse the missed communication. You deserved quicker service.
I’m very sorry this experience has been disappointing. If there is anything further you need from us regarding this delivery, or if there is an issue with the parcel received, please let me know and I will assist immediately.
Sincerely,
Ced @ TerraTAC
Thank you for reaching out, and I want to sincerely apologise for the frustration you’ve experienced — especially with this being a birthday gift and with the difficulty you had getting hold of us. You are absolutely right to expect better communication from our side.
I’ve checked your order, and I can confirm that it was delivered on 4 December via The Courier Guy. Your tracking number is UATNFKQWB if you’d like to review the delivery details.
The delay on our side was due to two factors:
Your multitool was part of our Black Friday pre-order, which ran into manufacturing and logistical delays, and
You requested engraving, which added an additional two-day processing time once stock arrived.
Regarding your address update — I truly apologise that your messages did not reach us in time. Our query turnaround has been slower than usual (1–2 business days) due to extremely high volumes from Black Friday and Christmas orders, but that does not excuse the missed communication. You deserved quicker service.
I’m very sorry this experience has been disappointing. If there is anything further you need from us regarding this delivery, or if there is an issue with the parcel received, please let me know and I will assist immediately.
Sincerely,
Ced @ TerraTAC
Terratac Multitools's reply05 Dec 2025, 10:05
Official
Hi Daniell,
Thank you for reaching out, and I want to sincerely apologise for the frustration you’ve experienced — especially with this being a birthday gift and with the difficulty you had getting hold of us. You are absolutely right to expect better communication from our side.
I’ve checked your order, and I can confirm that it was delivered on 4 December via The Courier Guy. Your tracking number is UATNFKQWB if you’d like to review the delivery details.
The delay on our side was due to two factors:
Your multitool was part of our Black Friday pre-order, which ran into manufacturing and logistical delays, and
You requested engraving, which added an additional two-day processing time once stock arrived.
Regarding your address update — I truly apologise that your messages did not reach us in time. Our query turnaround has been slower than usual (1–2 business days) due to extremely high volumes from Black Friday and Christmas orders, but that does not excuse the missed communication. You deserved quicker service.
I’m very sorry this experience has been disappointing. If there is anything further you need from us regarding this delivery, or if there is an issue with the parcel received, please let me know and I will assist immediately.
Sincerely,
Ced @ TerraTAC
Thank you for reaching out, and I want to sincerely apologise for the frustration you’ve experienced — especially with this being a birthday gift and with the difficulty you had getting hold of us. You are absolutely right to expect better communication from our side.
I’ve checked your order, and I can confirm that it was delivered on 4 December via The Courier Guy. Your tracking number is UATNFKQWB if you’d like to review the delivery details.
The delay on our side was due to two factors:
Your multitool was part of our Black Friday pre-order, which ran into manufacturing and logistical delays, and
You requested engraving, which added an additional two-day processing time once stock arrived.
Regarding your address update — I truly apologise that your messages did not reach us in time. Our query turnaround has been slower than usual (1–2 business days) due to extremely high volumes from Black Friday and Christmas orders, but that does not excuse the missed communication. You deserved quicker service.
I’m very sorry this experience has been disappointing. If there is anything further you need from us regarding this delivery, or if there is an issue with the parcel received, please let me know and I will assist immediately.
Sincerely,
Ced @ TerraTAC