MJ
Mark J
1 reviews | Active since May 2011
29 Oct 2025, 14:24
Conned
Placed an order for their multitool via the website 1 month ago and paid immediately. Nothing has arrived and complete radio silence, no response to emails, WhatsApp, or calls. Do NOT trust this "company"!
Helpful (0)
Replies (3)0
Replies (3)
Terratac Multitools's replyOfficial
05 Dec 2025, 10:20Hi Mark,
Thank you for reaching out, and I’m very sorry for the frustration and lack of communication you’ve experienced — you are absolutely right to expect better.
I’ve checked your order (TT9750) and can confirm that it was refunded in full on 30 October. The refund was processed via PayFast, and depending on your bank, it may have taken a short time to reflect. I have resent the refund report to you for your records.
The delays you experienced were linked to the same manufacturing and logistical issues that affected our multitool pre-orders during that period, and we apologise sincerely for not communicating this clearly at the time. Our support channels have also been under unusually high volume following the Black Friday and Christmas rush, which led to slower response times — though this does not excuse the silence you encountered.
Please rest assured that your order was not ignored or abandoned — it was fully refunded, and no funds remain outstanding.
If you need anything further, I’m here to assist.
Sincerely,
Ced @ TerraTAC
Thank you for reaching out, and I’m very sorry for the frustration and lack of communication you’ve experienced — you are absolutely right to expect better.
I’ve checked your order (TT9750) and can confirm that it was refunded in full on 30 October. The refund was processed via PayFast, and depending on your bank, it may have taken a short time to reflect. I have resent the refund report to you for your records.
The delays you experienced were linked to the same manufacturing and logistical issues that affected our multitool pre-orders during that period, and we apologise sincerely for not communicating this clearly at the time. Our support channels have also been under unusually high volume following the Black Friday and Christmas rush, which led to slower response times — though this does not excuse the silence you encountered.
Please rest assured that your order was not ignored or abandoned — it was fully refunded, and no funds remain outstanding.
If you need anything further, I’m here to assist.
Sincerely,
Ced @ TerraTAC
Terratac Multitools's reply05 Dec 2025, 10:20
Official
Hi Mark,
Thank you for reaching out, and I’m very sorry for the frustration and lack of communication you’ve experienced — you are absolutely right to expect better.
I’ve checked your order (TT9750) and can confirm that it was refunded in full on 30 October. The refund was processed via PayFast, and depending on your bank, it may have taken a short time to reflect. I have resent the refund report to you for your records.
The delays you experienced were linked to the same manufacturing and logistical issues that affected our multitool pre-orders during that period, and we apologise sincerely for not communicating this clearly at the time. Our support channels have also been under unusually high volume following the Black Friday and Christmas rush, which led to slower response times — though this does not excuse the silence you encountered.
Please rest assured that your order was not ignored or abandoned — it was fully refunded, and no funds remain outstanding.
If you need anything further, I’m here to assist.
Sincerely,
Ced @ TerraTAC
Thank you for reaching out, and I’m very sorry for the frustration and lack of communication you’ve experienced — you are absolutely right to expect better.
I’ve checked your order (TT9750) and can confirm that it was refunded in full on 30 October. The refund was processed via PayFast, and depending on your bank, it may have taken a short time to reflect. I have resent the refund report to you for your records.
The delays you experienced were linked to the same manufacturing and logistical issues that affected our multitool pre-orders during that period, and we apologise sincerely for not communicating this clearly at the time. Our support channels have also been under unusually high volume following the Black Friday and Christmas rush, which led to slower response times — though this does not excuse the silence you encountered.
Please rest assured that your order was not ignored or abandoned — it was fully refunded, and no funds remain outstanding.
If you need anything further, I’m here to assist.
Sincerely,
Ced @ TerraTAC
MJ
Mark J's updateReviewer Update
06 Dec 2025, 09:34I can confirm the refund was received.
Surprisingly, only after the Hello Peter review.
Terratac: ⭐
Surprisingly, only after the Hello Peter review.
Terratac: ⭐
MJ
Mark J's update06 Dec 2025, 09:34
Reviewer Update
I can confirm the refund was received.
Surprisingly, only after the Hello Peter review.
Terratac: ⭐
Surprisingly, only after the Hello Peter review.
Terratac: ⭐
Terratac Multitools's replyOfficial
09 Dec 2025, 12:13Thank you for confirming that the refund was received, and I’m genuinely sorry that you felt the situation only moved forward after your HelloPeter review. That was never our intention, and I understand how frustrating the experience must have been.
Our team has been working around the clock to keep up with the extremely high order and support volumes during the Black Friday and Christmas period. While that’s not an excuse, it is the reason some responses have taken longer than normal. We are continuously improving our processes to ensure smoother communication for all customers.
I’m glad the matter is now resolved, though we’re genuinely sorry that you missed out on the X14 EDC — it really is something special, and there’s a reason it keeps selling out so quickly.
If you ever have a change of heart, you are always welcome to order again — especially outside of peak seasons, when things run much smoother. TerraTAC is not going anywhere, and we would be glad to assist you in the future.
Thank you again for updating your review, and we wish you all the best.
Sincerely,
Ced @ TerraTAC
Our team has been working around the clock to keep up with the extremely high order and support volumes during the Black Friday and Christmas period. While that’s not an excuse, it is the reason some responses have taken longer than normal. We are continuously improving our processes to ensure smoother communication for all customers.
I’m glad the matter is now resolved, though we’re genuinely sorry that you missed out on the X14 EDC — it really is something special, and there’s a reason it keeps selling out so quickly.
If you ever have a change of heart, you are always welcome to order again — especially outside of peak seasons, when things run much smoother. TerraTAC is not going anywhere, and we would be glad to assist you in the future.
Thank you again for updating your review, and we wish you all the best.
Sincerely,
Ced @ TerraTAC
Terratac Multitools's reply09 Dec 2025, 12:13
Official
Thank you for confirming that the refund was received, and I’m genuinely sorry that you felt the situation only moved forward after your HelloPeter review. That was never our intention, and I understand how frustrating the experience must have been.
Our team has been working around the clock to keep up with the extremely high order and support volumes during the Black Friday and Christmas period. While that’s not an excuse, it is the reason some responses have taken longer than normal. We are continuously improving our processes to ensure smoother communication for all customers.
I’m glad the matter is now resolved, though we’re genuinely sorry that you missed out on the X14 EDC — it really is something special, and there’s a reason it keeps selling out so quickly.
If you ever have a change of heart, you are always welcome to order again — especially outside of peak seasons, when things run much smoother. TerraTAC is not going anywhere, and we would be glad to assist you in the future.
Thank you again for updating your review, and we wish you all the best.
Sincerely,
Ced @ TerraTAC
Our team has been working around the clock to keep up with the extremely high order and support volumes during the Black Friday and Christmas period. While that’s not an excuse, it is the reason some responses have taken longer than normal. We are continuously improving our processes to ensure smoother communication for all customers.
I’m glad the matter is now resolved, though we’re genuinely sorry that you missed out on the X14 EDC — it really is something special, and there’s a reason it keeps selling out so quickly.
If you ever have a change of heart, you are always welcome to order again — especially outside of peak seasons, when things run much smoother. TerraTAC is not going anywhere, and we would be glad to assist you in the future.
Thank you again for updating your review, and we wish you all the best.
Sincerely,
Ced @ TerraTAC