MV
Minette V
1 reviews | Active since Dec 2025
07 Dec 2025, 19:43
Bad service!
I've placed my order on the 4'th of December AND made a payment. I've send multiple whatsapp's, emails and tried calling to confirm if they've received my POP with no luck. I would really like some assistance as for this is not acceptable:(
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Replies (1)
Terratac Multitools's replyOfficial
09 Dec 2025, 11:57Hi Minette,
Thank you for reaching out, and I’m truly sorry for the frustration and lack of communication you’ve experienced. You are absolutely right to expect quicker replies from us — especially after making payment and trying to confirm your POP.
I’ve checked your order (TT11641), and I can confirm that your payment has been received and allocated correctly to your order.
Your item was purchased on PRE-SALE, as shown on your invoice and order confirmation:
PRE-SALE: Buy today & get it by 15 Dec. (Item ships from Durban on 12th Dec – allow 3 days for towns & cities or 5 days for remote areas.)
The good news is that our stock is arriving earlier than expected — we are receiving it on Friday the 12th, and your order will be shipped out the same day.
Delivery to Kempton Park normally takes 1 day, so you can expect it very shortly after dispatch.
Regarding the communication delays — my sincere apologies. We’ve been managing extremely high volumes due to Black Friday and the Christmas rush, but that’s no excuse for the inconvenience caused. You deserved clearer updates, and I’m very sorry for the frustration this has caused.
I also want to reassure you that Terratac is absolutely a genuine company. We understand the concern, especially with many copycat listings on Takealot, but your order is safe and fully confirmed.
Once your tool arrives and you’re satisfied, we would greatly appreciate it if you could update your HelloPeter review — it really helps us during this busy period.
If you need anything else in the meantime, I’m here to assist.
Sincerely,
Ced @ TerraTAC
Thank you for reaching out, and I’m truly sorry for the frustration and lack of communication you’ve experienced. You are absolutely right to expect quicker replies from us — especially after making payment and trying to confirm your POP.
I’ve checked your order (TT11641), and I can confirm that your payment has been received and allocated correctly to your order.
Your item was purchased on PRE-SALE, as shown on your invoice and order confirmation:
PRE-SALE: Buy today & get it by 15 Dec. (Item ships from Durban on 12th Dec – allow 3 days for towns & cities or 5 days for remote areas.)
The good news is that our stock is arriving earlier than expected — we are receiving it on Friday the 12th, and your order will be shipped out the same day.
Delivery to Kempton Park normally takes 1 day, so you can expect it very shortly after dispatch.
Regarding the communication delays — my sincere apologies. We’ve been managing extremely high volumes due to Black Friday and the Christmas rush, but that’s no excuse for the inconvenience caused. You deserved clearer updates, and I’m very sorry for the frustration this has caused.
I also want to reassure you that Terratac is absolutely a genuine company. We understand the concern, especially with many copycat listings on Takealot, but your order is safe and fully confirmed.
Once your tool arrives and you’re satisfied, we would greatly appreciate it if you could update your HelloPeter review — it really helps us during this busy period.
If you need anything else in the meantime, I’m here to assist.
Sincerely,
Ced @ TerraTAC
Terratac Multitools's reply09 Dec 2025, 11:57
Official
Hi Minette,
Thank you for reaching out, and I’m truly sorry for the frustration and lack of communication you’ve experienced. You are absolutely right to expect quicker replies from us — especially after making payment and trying to confirm your POP.
I’ve checked your order (TT11641), and I can confirm that your payment has been received and allocated correctly to your order.
Your item was purchased on PRE-SALE, as shown on your invoice and order confirmation:
PRE-SALE: Buy today & get it by 15 Dec. (Item ships from Durban on 12th Dec – allow 3 days for towns & cities or 5 days for remote areas.)
The good news is that our stock is arriving earlier than expected — we are receiving it on Friday the 12th, and your order will be shipped out the same day.
Delivery to Kempton Park normally takes 1 day, so you can expect it very shortly after dispatch.
Regarding the communication delays — my sincere apologies. We’ve been managing extremely high volumes due to Black Friday and the Christmas rush, but that’s no excuse for the inconvenience caused. You deserved clearer updates, and I’m very sorry for the frustration this has caused.
I also want to reassure you that Terratac is absolutely a genuine company. We understand the concern, especially with many copycat listings on Takealot, but your order is safe and fully confirmed.
Once your tool arrives and you’re satisfied, we would greatly appreciate it if you could update your HelloPeter review — it really helps us during this busy period.
If you need anything else in the meantime, I’m here to assist.
Sincerely,
Ced @ TerraTAC
Thank you for reaching out, and I’m truly sorry for the frustration and lack of communication you’ve experienced. You are absolutely right to expect quicker replies from us — especially after making payment and trying to confirm your POP.
I’ve checked your order (TT11641), and I can confirm that your payment has been received and allocated correctly to your order.
Your item was purchased on PRE-SALE, as shown on your invoice and order confirmation:
PRE-SALE: Buy today & get it by 15 Dec. (Item ships from Durban on 12th Dec – allow 3 days for towns & cities or 5 days for remote areas.)
The good news is that our stock is arriving earlier than expected — we are receiving it on Friday the 12th, and your order will be shipped out the same day.
Delivery to Kempton Park normally takes 1 day, so you can expect it very shortly after dispatch.
Regarding the communication delays — my sincere apologies. We’ve been managing extremely high volumes due to Black Friday and the Christmas rush, but that’s no excuse for the inconvenience caused. You deserved clearer updates, and I’m very sorry for the frustration this has caused.
I also want to reassure you that Terratac is absolutely a genuine company. We understand the concern, especially with many copycat listings on Takealot, but your order is safe and fully confirmed.
Once your tool arrives and you’re satisfied, we would greatly appreciate it if you could update your HelloPeter review — it really helps us during this busy period.
If you need anything else in the meantime, I’m here to assist.
Sincerely,
Ced @ TerraTAC