1 reviews | Active since Oct 2018
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Bought a product. Took home and checked contents. Found manufacturing date as November 2016. Wanted to return but was told that product was good for a year after opening so manufacturers date was of no consequence Was told that since seal was broken they could not refund. I realized that actually there was no seal when I purchased so the product had previously been opened. This meant that product could have been open on the shelf since 2016. I was getting an inferior product Indicated that I had not opened. Was treated like a ****. Left product with them. Nobody stopped me. They kept product and my money.
The the****** was amazed since she has seen clients use a product and return because they did not feel satisfied after use. They received a refund. Why was I treated differently and why is there nit a policy that says “check the seals before paying” Have been using this facility for a while. Will never go back and will send message to all my friends who I have sent
Dear Shayda
Thanks for taking the time to review Teremok Spa, and I am sorry that you found your experience to be unsatisfactory, but I feel that it is grossly unfair to label us “********”. I’d like to respond to your points raised as follows –
• As you correctly stated, the product was manufactured in November 2016, but please refer to the following feedback received from the Poise Brands’ (who import Juliette Armand and the product purchased) Marketing & PR Co-ordinator, “All JA products have a life span of 3 years unopened. So anything labeled before October 2015 can be seen as “older” stock, keeping in mind the products never really “expire” their actives just get less and less effective.” The product that you purchased was less than two years old.
• As the manager correctly told you and as visible on the packaging, the product is fine for use within 12 months of opening.
• As per the Consumer Protection Act, consumers are only entitled to a refund when the goods are returned in their “original unopened packaging”. As stated by yourself, the security seal (there to protect the consumer) had been broken.
• While you stated that you had not opened the product, our manager showed you all the other product on the shelf with the seals intact.
• You speak about the product being “on the shelf since 2016”, but the production date does not indicate when the stock was brought into the country nor how long it’s been on our shelves. As per the above, the product was also in no way “inferior” as you said.
• Yes, you left the product with us, but this was upon your insistence – we requested that you take it, as we were unable to refund it.
• The the******s have seen products returned to us and the customers refunded on numerous occasions, but this was not due to the “clients feeling dissatisfied after use” – we only refund if the product has not been used, or replace if there is defective contents or mechanism, which will then get returned to the supplier. Added to this, you told us that you had not opened nor used it, so it does not make sense that you were dissatisfied when the product was still perfect.
• You were in no way treated differently to anyone else – we treated you the same as any valued customer, but also need to ensure that our rights as a business are protected.
• We do not wish create unhappy clients, nor bad word of mouth as per your threat above.
As a gesture of good faith, however, I am prepared to replace the product purchased with a new one with the seal intact (so you know it has not been opened previously), and am prepared to give you the details of the Juliette Armand representative should you wish to discuss the production dates further with them to allay your fears. Please let me know should you wish to collect the replacement product, otherwise we will gladly drop it off with you.
Kind regards
Kim Davidson | Managing Owner | Teremok Spa
Best regards,
Dear Shayda
Thanks for taking the time to review Teremok Spa, and I am sorry that you found your experience to be unsatisfactory, but I feel that it is grossly unfair to label us “********”. I’d like to respond to your points raised as follows –
• As you correctly stated, the product was manufactured in November 2016, but please refer to the following feedback received from the Poise Brands’ (who import Juliette Armand and the product purchased) Marketing & PR Co-ordinator, “All JA products have a life span of 3 years unopened. So anything labeled before October 2015 can be seen as “older” stock, keeping in mind the products never really “expire” their actives just get less and less effective.” The product that you purchased was less than two years old.
• As the manager correctly told you and as visible on the packaging, the product is fine for use within 12 months of opening.
• As per the Consumer Protection Act, consumers are only entitled to a refund when the goods are returned in their “original unopened packaging”. As stated by yourself, the security seal (there to protect the consumer) had been broken.
• While you stated that you had not opened the product, our manager showed you all the other product on the shelf with the seals intact.
• You speak about the product being “on the shelf since 2016”, but the production date does not indicate when the stock was brought into the country nor how long it’s been on our shelves. As per the above, the product was also in no way “inferior” as you said.
• Yes, you left the product with us, but this was upon your insistence – we requested that you take it, as we were unable to refund it.
• The the******s have seen products returned to us and the customers refunded on numerous occasions, but this was not due to the “clients feeling dissatisfied after use” – we only refund if the product has not been used, or replace if there is defective contents or mechanism, which will then get returned to the supplier. Added to this, you told us that you had not opened nor used it, so it does not make sense that you were dissatisfied when the product was still perfect.
• You were in no way treated differently to anyone else – we treated you the same as any valued customer, but also need to ensure that our rights as a business are protected.
• We do not wish create unhappy clients, nor bad word of mouth as per your threat above.
As a gesture of good faith, however, I am prepared to replace the product purchased with a new one with the seal intact (so you know it has not been opened previously), and am prepared to give you the details of the Juliette Armand representative should you wish to discuss the production dates further with them to allay your fears. Please let me know should you wish to collect the replacement product, otherwise we will gladly drop it off with you.
Kind regards
Kim Davidson | Managing Owner | Teremok Spa
Best regards,