VERY POOR SERVICE

<p>I have called this company on the 14th March to get my DSTV setted up because I had no signal. They have sent out a technician to my house on the 15th. I have paid R400.00 to get the work done. When I got home I had a signal but there was interferance on the dstv. I thought it was because we had a rainstorm that afternoon. The Thursday when I got home there was no signal at all. The thursday I was so busy during the cause of the day that I had no time to called in to let them know. I called them on Friday last week to let them know that my dstv is still not fixed. They informed me to pay another call out fee to check a gain for me what the problem is, According to the CPA law I am supposed to have a warranty. Saturday afternoon another technician came out to check the dstv signal. He than informed me that there is no signal on the aerial from the dish to the decoder. When he tested the signal he has done it with new tv aerial and I accepted that. For me why did the first technician did not pick up the interferance on the dish aerial and the 2nd one did. My argument is that if it was picked up the first time I would not have to pay another R400.00 exclusing for the tv erial cable. Jacques the owner and I had a huge argument regarding the costs. To get my dstv up costed me R950.00 due to the first technician that did not picked up the problem in the first times. According to him it is because of the "sellotape" around the eye that is causing the problem. But we have used the same dish as it is on two houses and it worked all the time with the so called "sellotape". I do not mind paying the bill, but why must I pay for labour two times. The first call out fee was R200.00 plus R200.00 labour. On Saturday I paid exactly the same labour. I mean fair is fair. Is this why some people is getting rich out of the public for services like this?</p>