Poor customer service

Zenith you are so horrible at your job

I’ve been calling you since last week to get internet connection fixed and I told you I work from home, I’m struggling to even meet my school deadlines and my TV has been off.

I asked you to send a technician last week and it was still early at 10am but you insisted we do a troubleshoot which never worked

Thursday (week later) I called again and you said you will request for a technician at my convenient time since I was not at home but you never got back to me, instead you sent someone at 3pm without notifying me, I called back without success

I called again Friday and today (Saturday) but you are ignoring my calls

How long does it take to fix internet connection we are paying for?