Tenpin on Grimm bad service

We went to Tenpin December and we were mistreated by a lady of the name TINYIKO UBISI. The owner and manager of the establishment seems to be promoting her behavior as we waited for an apology since December but received nothing. We kept making contact with them only to be promised lies, another friend later on went to the same establishment and rece3the same service from the very same lady, Owner Carl knows about this matter. If you are thinking of BOWLING in POLOKWANE AVOID TENPIN ON GRIMM