Please don't buy from these people

Don't buy from this company. They have a refund policy that notes you need to inform them of any returns 1-7 days of receiving the parcel via email. I did so on the first day, continued to send reminders. I sent a message form on their website, found their contact information on Facebook. I called them twice and WhatsApp them 4 times. No response. I'm sad to report that I don't believe this business sticks by what they say they're going to do. The product that was sent to me was frayed and unusable for the purpose I intended it for.