Worst experience with Tendahealth

I have been having worst experience with this broker. I signed up with Bonitas through tendahealth starting 1st of December 2023. At the very first conversation I explained to the lady (Khethelo Nomvalo) from Tendaghealth that my previous medical aid had been deducting my contributions in arrears and I would want the same thing happening with Bonitas as well, thus I was advised that I must furnish a proof which I did. According to the conversation my first payment was due on the 25th of December 2023 but on the 15th I received an email from Bonitas stating that my benefits have been suspended due to non payment of monthly premium. I was absolutely flabbergasted and to top my miseries it was a weekend and I had to wait until Monday to call bonitas to sort out the glitch. I even forwarded the email to the broker but never got a reply. I am still waiting for bonitas to activate my cover. If something happens to me during this waiting period I wont be covered. This is really unacceptable. Khethelo didn't even feel the need to reply me back regarding this. When I called Bonitas regarding this they said that they never received the documents. Khethelo didn't even send Bonitas my chronic medication script which I reminded her as well. This is really not done.