Unprofessional and provider no customer service

Bonitas need to cancel their business with this company I app**** for Bonita's medical aid via them but it took a month to process, they never update you. My dad was on medical aid since 1994 but he was put on the late joiner penalty which is against the Medical aid Scheme act. Even after providing all the membership numbers. it was a frustrating process. I asked the agent Metse Mokoele to call me back which he promised to do but never did.