Terrible communication, *********** brokers

We contacted Bonitas to join as our daughter was very happy with their benefits and service. We were contacted by Willem Mansfield. I had many conversations with him and he assured me, multiple times, after me asking multiple times, that there will be no waiting period for myself and my minor son, but only for my husband as he is 48. When we received our membership certificate it showed a 3 month waiting period for everyone. I asked Willem multiple times to follow up and sort it out, but he just forwarded my emails to Bonitas. No further feedback. We also contacted Willem to arrange that they bill us in arrears as that is how we are currently billed. He, once again forwarded our email and gave NO feedback, even when we asked. We contacted Bonitas ourselves, they confirmed it had been sorted but now we received an email that states that we will be billed on 2/1/2024(which is in advance) When we contacted Willem he told us to just reverse the debit order and we’ll sort it out later. What terrible advice as we will then be left with NO medical cover?

The service we have received is appalling and our queries are yet to be sorted out. We need someone to step up and give us some customer service.