Tenda Health - Client need service not office politics

Never ever in my life I have received such a bad service for one company to take 4 to 5 months with a medical aid application that is ridiculous - What happened to client service. I requested originally Tenda Health Kay Kungu in Sept Oct 2018 to assist me with an application for a medical aid for my son at Bonita's I needed him to be on a medical aid the 1st of November 2018 as his old medical will end. Promises was made forms was completed 1st of Jan 2019 my son is not on a medical aid. A lot of stories. I gave Kay the benefit of the doubt and as her opinion on another medical aid. She suggested Discovery Key care. Again forms was completed calls was made. I said my son needs to be on a medical aid at least by the 1st of Feb. No no problem was promised to me . Discovery is quick. I followed up on the 25th of Jan. All of a sudden we did not sign everything - what would have happened if I did not phone. 1st of Feb came and gone. My son is still not on a medical aid and no word from Tenda Health. I phoned Kay and she said that she is not working with the application she handed it over to Michelle Heyneke that is why she completed her name on the application . But Michelle is not in the office at the moment she will get her to phone me. On the 5th of Feb I decided to phone Michelle myself. Michelle did not know what I was talking about. She blame Kay , Kay blame Michelle. I am not interested in office politics. I needed a service and this was not rendered. It took me 5 month of phoning emailing just to find out nothing was done . If something happens to my son whom still have no medical aid. What is Michelle and Kay going to do. Say sorry and blame one another. This is serious we are talking about a human beings life.