**** service and lack of integrity!

I spoke to Shane Makwekwe on the 29/04/2024 and took up Bonitas BonSave option medical aid. Shane explained all the benefits and stated that there will be no waiting period except for the chronic condition I had disclosed, where he stated that there will be a 12 month waiting period on . Great! He then stated that I needed a Medical report to be submitted after my 1st debit order has gone off. Great again! So I went to the Dr to get the medical report and on the tests I also discovered that I was pregnant. I then got a letter from the Gynae confirming the findings, to which I sent to Shane, together with my medical report. He immediately forwarded it to the Bonitas Medical maintenance department on the 5/6/24. On the 10/6/24 I received feedback back from Seipati Nkhi stating all the benefits I will be covered for including 6 gynea visits, hospitalisation and more. Great! All was well and no waiting still stood. On the 13/024, I bought medication at Clicks and Bonitas paid the claim, no question asked. But that all changed recently when I called in on the 12/07/24 requesting authorisation for my Gynae, only to be told I am on a waiting period until the 31/08/24 and not covered for any pregnancy till after 12 months! Bull****! When did everything change, do Medical schemes pay claims for people on waiting periods?!

I them decided to send an email to Shane Makwekwe on the 15/06/2024, asking for clarity and understanding as to what he sold to me. And I also requested the sales call recording as proof that all of this that's happening is *****ulent and lies! Shane Makwekwe has not even bothered to call me back, acknowledge receipt of my email, NOTHING!

Clearly,Tenda Health and Bonitas are ****mers, *****s and lack INTEGRITY! How do you lie to people and sell them lies and not have the decency to respond to your clients?! I am deeply disappointed and want my money back! This relationship is over and I will definitely be taking legal steps regarding this. Most importantly, I want my money back and this cancelled!